ARE YOU STILL SHIPPING DURING THIS CURRENT WORLD SITUATION?
Yes, we are shipping as per usual. In some instances, there may be slight delays. Thank you for your continued support of our brand xx.
WHAT SIZE SHOULD I CHOOSE?
You can check our size guide here or under the product description on each product page. For the best fit, please check your measurements against the product's size guide, which includes sizes by country or region.
HOW CAN I CONTACT YOU?
CAN I ORDER TOP AND BOTTOMS OF DIFFERENT SIZES?
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide. You can select your country of residence at checkout.
HOW MUCH DOES SHIPPING COST?
At the moment we offer free worldwide shipping.
WHEN WILL YOU SHIP MY ORDER?
Please allow 1-2 business days for order processing (processing, handling, and quality check); it could take up to 4 business days depending on demand.
IMPORTANT: Due to an increase in demand and backlog in the production and order processing, orders placed from Jan 18-Feb 20, will be shipped after February 28.
We are very sorry for the inconvenience.
If you have any questions or concerns about your order, please send an email to firstname.lastname@example.org, we will reply as soon as possible and we will solve the issue (if wish to get your get a refund, send us an email).
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Please check our Shipping page here.
HOW DO I TRACK MY ORDER?
You can track your order via the order confirmation e-mail. You can also check our order tracking page here.
If you are a US-based customer, you can also track your order on the USPS official website here.
WHY AM I NOT ABLE TO TRACK MY ORDER?
In some instances, tracking may not always update right away. Rest assured that tracking information will be updated soon. If your tracking doesn't update after 7 business days of receiving the shipping confirmation email, please contact us, we will provide you with a live update.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages and arrive on different dates, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
IS MY PERSONAL DATA SAFE?
Our website is protected with SSL security and is PSI-compliant to ensure all your personal information is encrypted and secure. We do not see or store your credit card information at any time. We understand the importance of payment security for our customers and have made it our top priority.
WHAT ARE YOUR PAYMENT METHODS?
We accept credit cards (Visa, Mastercard, and American Express), debit cards, PayPal, and Sezzle.
WHAT IS SEZZLE?
Sezzle is a "Shop now, pay later" payment option that consists of interest-free payment installments. Sezzle is only available for US and Canadian customers.
To learn more about Sezzle, go to our Sezzle info page here.