You can check our size guide here or under the product description on each product page. If you are in between sizes, we recommend sizing up.

Yes, you can return your swimsuit(s).

But most importantly, if the swimsuit(s) you purchased doesn't/don't fit properly or exactly to your liking, we offer free exchanges. To get a free exchange, send us an email to support@aquatropicswim.com (include your order number) and clearly state the correct size you need. and name it “exchange” in subject. Include your order number and clearly state the item(s) you need (model, color and size). We will send the item(s) right away entirely for free. This only applies to first time customers.

For more information about returns and exchanges please visit our Returns and Exchanges page here.

You can contact us here. You can also contact us by email at support@aquatropicswim.com.

You can get notified when an item is back in stock by subscribing to the "Notify me when available" button on the product page.

In some sold-out items, the button will not appear; in that case, we strongly recommend choosing any other item of your liking.

We accept credit cards (Visa, Mastercard, and American Express), debit cards, PayPal, Klarna and Sezzle.

We are sorry you couldn't place your order due to your payment being declined. In some instances, this can happen. However, there are a couple of actions you can take to successfully place your order and get these beautiful items that you want so much.

1.- If you have a PayPal account, try placing your order with this payment method.

2.- If you are a US or Canadian citizen, try paying with Sezzle.

3.- Contact your issuing bank as they might be blocking the transaction, or your funds might be insufficient.

4.- Ensure that you entered your email address correctly and that your shipping and billing address are the same if possible.

Please try any of these actions to place your order successfully.

If you still can't place your order, don't hesitate and contact us.

We are sorry you couldn't place your order due to your payment being declined. In some instances, this can happen. However, there are a couple of actions you can take to successfully place your order and get these beautiful items that you want so much.

1.- If you have a PayPal account, try placing your order with this payment method.

2.- If you are a US or Canadian citizen, try paying with Sezzle.

3.- Contact your issuing bank as they might be blocking the transaction, or your funds might be insufficient.

4.- Ensure that you entered your email address correctly and that your shipping and billing address are the same if possible.

Please try any of these actions to place your order successfully.

If you still can't place your order, don't hesitate and contact us.

This happens when you don't type your email correctly when placing your order. Please send us an email to support@aquatropicswim.com ; please include your full name and correct email.

If you need to cancel your order, you can manually do it within 14 hours of placing your order. To cancel your order, please visit your order status page.
To access your order status page, do the following:
1.- Open the order confirmation email.
2.-Click on the button that says "View your order".

You will not be able to cancel your order beyond the 14-hour period.

Contacting us regarding an order cancelation will only delay the process as it will take a couple of hours for a customer support agent to read it. We might not be able to cancel your order even if you contact us in the 14-hour window. That is why we advise you to do it manually.

If you need to modify your order, you can manually do it within 24 hours of placing your order. To modify your order, please visit your order status page.
To access your order status page, do the following:
1. Open the order confirmation email.
2. Click on the button that says "View your order".

You will not be able to modify your order beyond the 24-hour period.

Contacting us regarding an order modification will only delay the process as it will take a couple of hours for a customer support agent to read it. We might not be able to modify your order even if you contact us in the 24-hour window. That is why we advise you to do it manually.

Important: During the editing process, your order will be canceled and your money refunded. This will allow you to edit the items in your order, address, recipient's name, or anything else you want to edit.

Yes, we ship internationally. You can select your country of residence at checkout.

*To qualify for free shipping, simply order at least 2 pieces, such as a complete bikini set. If you order only 1 piece (either just a top or just a bottom), a shipping cost of 7 USD will apply.

We cover all tax and duty costs on all orders. If by any odd reason you get charged any customs, duty or tax, we will gladly pay for that cost, you just have to send us a picture of the receipt as proof.

Please allow 1-2 business days for order processing.

Please check our Shipping page here, or visit our order tracking page here to track your order.

You can track your order by clicking on the tracking number in the shipping confirmation email.

In some instances, tracking may not always update right away. Rest assured that tracking information will be updated soon. 

If you are having difficulties tracking your order or have questions about tracking. Please visit our order tracking page here to track your order. 

In some instances, tracking may not always update right away. Rest assured that tracking information will be updated soon. If you tried to track your order with all the different options shown in our order tracking page here and your tracking doesn't update after 7 business days of receiving the shipping confirmation email, please contact us, we will provide you with a live update.

In some instances, there might be slight delivery delays in a few orders for reasons which are out of our control. If the tracking hasn't update in more than 7 days, please get in touch with us at support@aquatropicswim.com

For logistical reasons, items in the same purchase will sometimes be sent in separate packages and arrive on different dates, even if you've specified combined shipping. Please keep this in mind when receiving your order.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages and arrive on different dates, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

Before contacting us, we will kindly ask you to do the following.

1. Ask the people that live in your house if they received the package. The package may also have been delivered to the property managers or an apartment office.

2. Ask around your neighborhood if another home received your order by mistake.

3. Check your mailbox or your community mailbox.

4. Get in contact with the shipping company and have ready the last mile delivery tracking number.

IMPORTANT: To know which shipping company will deliver your order and which is The last-mile delivery tracking number, go to the first tracking update here.

In that first update, you will have the company that will deliver your package and the tracking number to track your package. You can also track it on the company's official website.

If you are a US customer, the shipping company is USPS. To know the USPS tracking number go to the first tracking update here to find the tracking number.

5. Check that the address that you provided us at the checkout is correct and complete.

If the address that you provided us is incorrect and your order can't be delivered, it was delivered to a different address or it was returned to the sender; we can resend your order for a small fee, or we can refund your order minus the incurred costs due to your undelivered parcel. Please email us to support@aquatropicswim.com; we will help you solve this. It is also possible that you can get your package from your local post office at no cost.

This happens when the address you provided to us is incorrect/incomplete or there was failed delivery.

Before contacting us, we will kindly ask you to do the following:

Get in contact with the shipping company and have ready the last mile delivery tracking number.

IMPORTANT: To know which shipping company will deliver your order and which is The last-mile delivery tracking number, go to the first tracking update here.

In that first update, you will have the company that will deliver your package and the tracking number to track your package. You can also track it on the company's official website.

Try to arrange a redelivery or a pick-up at your local post office or nearby depot

If you are a US customer, the shipping company is USPS. To know the USPS tracking number go to the first tracking update here to find the tracking number. 

If this isn't possible, please contact us. We will provide you with a solution according to our policies.

If the address that you provided us is incorrect and your order can't be delivered, it was delivered to a different address or it was returned to the sender; we can resend your order for a small fee, or we can refund your order minus the incurred costs due to your undelivered parcel. Please email us to support@aquatropicswim.com; we will help you solve this. It is also possible that you can get your package from your local post office at no cost.

If you want to return 1 or more of the product(s) you purchased, please send us an email at support@aquatropicswim.com and name it “return” in subject. Include your order number and clearly state the item(s) you want to return. Be sure to include a picture of the item(s) along with your query. 

Return instructions will be provided during the return process.

Important: Don't return your order to the address displayed on the package. We will provide you with the return address during the return process.

For a free exchange, send us an email at support@aquatropicswim.com and name it “exchange” in the subject. Include your order number and clearly state the item(s) you need (model, color, and size). We will send the item(s) right away, entirely for free. You can only request one free exchange per paid order.

You can keep the item(s) you like and exchange the one(s) you didn't like or the one(s) that didn't fit.

For more information, please visit our Returns and Exchanges page here.

Yes, this is possible. Please email us at support@aquatropicswim.com and name it “exchange and return” in the subject. Include your order number and clearly state the item(s) you need (model, color, and size) for the exchange and which items you wish to return. Be sure to include a picture of the item(s) along with your query. 

In the unlikely event that the item(s) you purchased arrive(s) damaged/faulty or is/are the incorrect item(s), please email us at support@aquatropicswim.com. Please include pictures of the damaged/faulty/wrong products you received and pictures of the barcode(s).

Depending on your bank, the refund can take from 48 hours up to 10 business days to be reflected on your bank account.

Please visit our Instagram features page here.

Our website is protected with SSL security and is PSI-compliant to ensure all your personal information is encrypted and secure. We do not see or store your credit card information at any time. We understand the importance of payment security for our customers and have made it our top priority.

Sezzle is a "Shop now, pay later" payment option that consists of interest-free payment installments. Sezzle is only available for US and Canadian customers.
To learn more about Sezzle, go to our Sezzle info page here.