ARE YOU STILL SHIPPING DURING THIS CURRENT WORLD SITUATION (COVID-19)? 

Yes, we are shipping as per usual. Due to the current world situation (COVID-19), there will be delays. Please take this into consideration. Thank you for your continued support of our brand xx.

WHAT SIZE SHOULD I CHOOSE? 

You can check our size guide here or under the product description on each product page. For the best fit, please check your measurements against the product's size guide, which includes sizes by country or region.

If you require different sizes for top and bottoms, please add to your cart one Mixed size for each bikini set you will order. You can find this feature here


HOW CAN I CONTACT YOU?

You can contact us here. You can also contact us by email at support@aquatropicswim.com. 

CAN I ORDER TOP AND BOTTOMS OF DIFFERENT SIZES?

Yes. To order different sizes for top and bottoms, please add to your cart one Mixed size for each bikini set you will order. You can find this feature here.

THE STYLE/COLOR/SIZE I WANT IS OUT OF STOCK. WHEN WILL YOU RESTOCK IT?

If an item is out of stock, we strongly recommend choosing any other item of your liking.  

DO YOU SHIP INTERNATIONALLY?

Yes, we ship internationally. You can select your country of residence at checkout.


HOW MUCH DOES SHIPPING COST?

At the moment we offer free worldwide shipping.


DO I HAVE TO PAY FOR ANY CUSTOMS, DUTY OR TAXES?

We cover all tax and duty costs on all orders. If by any odd reason you get charged any customs, duty or tax, we will gladly pay for that cost, you just have to send us a picture of the receipt as proof.


WHEN WILL YOU SHIP MY ORDER?

Please allow 1-2 business days for order processing (processing, handling, and quality check); it could take up to 4 business days depending on demand.

HOW DO I CANCEL MY ORDER

Depending on your order's status, we may not be able to cancel it; if 24 hours have passed since you placed your order, most probable, we can't cancel it. Please contact us immediately to support@aquatropicswim.com, and we will help you the best we can. If we are unable to cancel your order, you can always start the return process.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Please check our Shipping page here, or visit our order tracking page here to track your order.

HOW CAN I BE FEATURED IN YOUR INSTAGRAM?

Please visit our Instagram features page here.


HOW DO I TRACK MY ORDER?

You can track your order by clicking on the tracking number in the shipping confirmation email.

In some instances, tracking may not always update right away. Rest assured that tracking information will be updated soon. 

If you are having difficulties tracking your order or have questions about tracking. Please visit our order tracking page here to track your order. 

WHY AM I NOT ABLE TO TRACK MY ORDER?

In some instances, tracking may not always update right away. Rest assured that tracking information will be updated soon. If you tried to track your order with all the different options shown in our order tracking page and your tracking doesn't update after 7 business days of receiving the shipping confirmation email, please contact us, we will provide you with a live update.

 

I DIDN'T RECEIVE THE ORDER CONFIRMATION EMAIL, WHAT CAN I DO?

This happens when you don't type your email correctly when placing your order. Please send us an email to support@aquatropicswim.com ; please include your full name and correct email.

 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages and arrive on different dates, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

MY ORDER TRACKING STATES THAT MY ORDER HAS BEEN DELIVERED, BUT I NEVER RECEIVED IT. WHAT CAN I DO?

Before contacting us, we will kindly ask you to do the following.


1. Ask the people that live in your house if they received the package. The package may also have been delivered to the property managers or an apartment office.
2. Ask around your neighborhood if another home received your order by mistake.
3. Check your mailbox or your community mailbox.
4. Get in contact with your local post office or your country's national delivery company (Example USA = USPS).
5. Check that the address that you provided us at the checkout is correct and complete.

MY ORDER TRACKING STATES THAT MY ORDER HAS BEEN RETURNED TO THE SENDER. WHAT CAN I DO?

This happens when the address provided to us is incorrect.

Before contacting us, we will kindly ask you to do the following:

Get in contact with your local post office or your country's national delivery company (Example USA = USPS). Try to arrange a redelivery or a pick-up at your local post office.

If this isn't possible, please contact us. We will provide you with a solution according to our policies.

IS MY PERSONAL DATA SAFE?

Our website is protected with SSL security and is PSI-compliant to ensure all your personal information is encrypted and secure. We do not see or store your credit card information at any time. We understand the importance of payment security for our customers and have made it our top priority.

WHAT ARE YOUR PAYMENT METHODS?

We accept credit cards (Visa, Mastercard, and American Express), debit cards, PayPal, and Sezzle.

WHAT IS SEZZLE?

Sezzle is a "Shop now, pay later" payment option that consists of interest-free payment installments. Sezzle is only available for US and Canadian customers.
To learn more about Sezzle, go to our Sezzle info page here.

WHEN WILL I RECEIVE MY REFUND?

Depending on your bank, the refund can take from 48 hours up to 10 business days to be reflected on your bank account.