Before contacting us, we will kindly ask you to do the following.
1. Ask the people that live in your house if they received the package. The package may also have been delivered to the property managers or an apartment office.
2. Ask around your neighborhood if another home received your order by mistake.
3. Check your mailbox or your community mailbox.
4. Get in contact with the shipping company and have ready the last mile delivery tracking number.
IMPORTANT: To know which shipping company will deliver your order and which is The last-mile delivery tracking number, go to the first tracking update here.
In that first update, you will have the company that will deliver your package and the tracking number to track your package. You can also track it on the company's official website.
If you are a US customer, the shipping company is USPS. To know the USPS tracking number go to the first tracking update here to find the tracking number.
5. Check that the address that you provided us at the checkout is correct and complete.
If the address that you provided us is incorrect and your order can't be delivered, it was delivered to a different address or it was returned to the sender; we can resend your order for a small fee, or we can refund your order minus the incurred costs due to your undelivered parcel. Please email us to support@aquatropicswim.com; we will help you solve this. It is also possible that you can get your package from your local post office at no cost.