Tracking information

If you are having difficulties tracking your order, want to know which company will deliver your package, or have questions about tracking, you can find tracking guidelines below.

US ORDERS

If you are a US-based customer, you can also track your order on the official USPS website. To track your package in USPS, you will need the USPS tracking number, which can be found in the first tracking update on Aqua Tropic's tracking page.

USPS will deliver your order.

AUSTRALIA ORDERS

If you are an Australia-based customer, you can also track your order on the Fastway/Aramex official website here. To track your package in Fastway/Aramex, you will need the Fastway/Aramex tracking number, which can be found in the first tracking update on Aqua Tropic's tracking page.

Fastway/Aramex will deliver your order.

GERMANY ORDERS

If you are a Germany-based customer, you can also track your order on the DE DHL Paket official website here. 

To track your package in DE DHL Paket, you will need the DE DHL Paket tracking number, which can be found in the first tracking update on Aqua Tropic's tracking page.

DE DHL Paket will deliver you order.

 

ORDERS FROM OTHER COUNTRIES

You can track your order on our Tracking Order page here. To know which shipping company will deliver your order, go to the first tracking update. 

In that first update, you will have the company that will deliver your package and the tracking number to track your package on the company's official website.

Example:

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Please go to our Shipping page here for further information on delivery times.

   

If you tried to track your order with all the different options above and your tracking is not working, please contact us, we will provide you with a live update.

 

In some instances, your order might already be in your country, even if the tracking isn't showing that. The reason for this is that your order hasn't been scanned at arrival due to backlog in the airport's logistics caused by insufficient workforce and limited transportation availability as a result of COVID-19 impacts on logistics.

Please take all of these into consideration. Thank you for your continued support of our brand and your patience during these hard times.

Take care and stay safe.