In some instances, tracking may not always update right away. Rest assured that tracking information will be updated soon.
You can track your order by clicking on the tracking number in the shipping confirmation email.
Due to the current world situation (COVID-19), there will be delivery delays. Please take this into consideration. Thank you for your continued support of our brand.
From the day that you placed your order, it can take 2 to 4 business days for your order to be shipped/dispatched, please allow this time frame before contacting us.
If you are having difficulties tracking your order or have questions about tracking, below you can find guidelines about tracking.
TRACKING US ORDERS
If you are a US-based customer, you can track your order on the USPS official website here. If you have questions about the different tracking status, please visit our status, meaning page here.
You can also track your order on the Track17 official website here.
You can also track your order in 4PX here.
Try tracking your order with all the options.
TRACKING AUSTRALIA ORDERS
All orders can be tracked in the Track17 official website here.
If your tracking number starts with BN, QX, or MP and it is followed by numbers (example: BN6101235670 or QX1000137514, etc.), you can also track your order on the Fastway/Aramex official website here
If your tracking number starts with WJY and it is followed by numbers (example: WJY760536701000630300), you can also track your order on the Australia Post official website here
You can also track your order on the 4PX official website here.
TRACKING GERMANY ORDERS
If your tracking number starts with CNCAI and is followed by numbers (example: CNCAI2020094206344342), you can only track your order on the DHL-Packet official website here.
If your tracking number consists of only numbers (example:0034043422565985115), your order can be tracked here.
If your tracking number starts with the letter H and is followed by numbers (example: H101866034672201014), you can track your order in Hermes official site here, or 4PX here.
TRACKING EUROPE ORDERS
UK, Spain, France, Netherlands, Denmark, Sweden, Belgium, and Portugal, you can track your order on the Track17 official website here.
Italian orders can be tracked here.
The rest of Europe's orders can be tracked here, alternatively on the Track17 official website here.
TRACKING CANADA ORDERS
You can track your order on the Track17 official website here.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Please go to our Shipping page here for further information on delivery times.
If you tried to track your order with all the different options above and your tracking is not working after 10 business days of receiving the shipping confirmation email, please contact us, we will provide you with a live update.
In some instances, your order might already be in your country, even if the tracking isn't showing that. The reason for this is that your order hasn't been scanned at arrival due to backlog in the airport's logistics caused by insufficient workforce and limited transportation availability as a result of COVID-19 impacts on logistics.
Please take all of these into consideration. Thank you for your continued support of our brand and your patience during these hard times.
Take care and stay safe.