Our policy lasts 30 days. If 30 days have gone by since your order has been delivered, unfortunately, we can’t offer you a refund.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund. You can return any product for up to 30 days from the date you received it. We do not cover returns shipping costs.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the swimsuit(s) you purchased doesn't/don't fit properly or exactly to your liking, we offer free exchanges. To get a free exchange, send us an email to email@example.com and name it “exchange” in subject. Include your order number and clearly state the item(s) you need. We will send the item(s) right away entirely for free. This only applies to first time customers.
You can exchange your order for up to 30 days from the date you received it. If 30 days have gone by since your order has been delivered, unfortunately, we can’t offer you an exchnage.
Exchanges are limited to one per customer.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back if you haven't contact our customer support team.
There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org .
If the address that you provided us is incorrect and your order can't be delivered, it was delivered to a different address or it was returned to the sender; we can resend your order for a small fee, or we can refund your order minus the incurred costs due to your undelivered parcel. Please email us to email@example.com; we will help you solve this. It is also possible that you can get your package from your local post office at no cost.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, send us an email at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.