RETURNS

If you are not 100% satisfied with your purchase, you can return the product and receive a full refund. You are eligible to return any product for up to 30 days from the date you received it. Please note that return shipping costs are not covered by us.

If you want to return the product(s) you purchased, please send us an email at support@aquatropicswim.com and name it “return” in subject. Include your order number and clearly state the item(s) you want to return. Be sure to include a picture of the item(s) along with your query. 

Return instructions will be provided during the return process.

 

FREE EXCHANGES

If the swimsuit(s) you purchased doesn't/don't fit properly or exactly to your liking, we offer free exchanges. To get a free exchange, send us an email at support@aquatropicswim.com and name it “exchange” in subject. Include your order number and clearly state the item(s) you need. We will send the item(s) right away entirely for free. You can only request one free exchange per paid order.

You can keep the item(s) you like and exchange the one(s) you didn't like or the one(s) that didn't fit.

You can exchange your order for up to 30 days from the date you received it. 

CAN I EXCHANGE SOME ITEM(S) AND RETURN OTHER(S)?

Yes, this is possible. Please email us at support@aquatropicswim.com and name it “exchange and return” in the subject. Include your order number and clearly state the item(s) you need (model, color, and size) for the exchange and which items you wish to return. Be sure to include a picture of the item(s) along with your query. 

 

DAMAGED, FAULTY OR WRONG PRODUCTS

In the unlikely event that the item you purchased arrives damaged/faulty or is the incorrect product, please email us at support@aquatropicswim.com. Please include pictures of the damaged/faulty/wrong product you received.

 

In case you have any questions, please do not hesitate to get in touch with our customer service team at support@aquatropicswim.com.

 

You can also visit our FAQs page here; chances are that your question will be answered immediately.  

 

For further information, please refer to our Refund Policy.