In some instances, tracking may not always update right away. Rest assured that tracking information will be updated soon. 

Due to the current world situation (COVID-19), there will be delivery delays. Please take this into consideration. Thank you for your continued support of our brand. 

TRACKING US ORDERS

If you are a US-based customer, you can also track your order on the USPS official website here. If you have questions about the different tracking status please visit our status meaning page here.

US orders with a tracking number that ends with SG (example: LB135224365SG) can be tracked on the Cainiao official website here.

 

TRACKING GERMANY ORDERS

If you are a Germany based customer, you can only track your order on the DHL-Packet official website here 

 

TRACKING EUROPE ORDERS

If you are a Europe-based customer, you can track your order on the Cainiao official website here

 

TRACKING CANADA ORDERS 

If your are a Canada-based customer and your tracking number consists of only numbers (example:4006118437756117) you can track your order on the Cainiao official website here

 

 

If you tried to track your order with all the different options above and your tracking is not working after 7 business days of receiving the shipping confirmation email, please contact us, we will provide you with a live update.

 

In some instances, your order might already be in your country, even if the tracking isn't showing that. The reason for this is that your order hasn't been scanned at arrival due to backlog in the airport's logistics caused by insufficient workforce and limited transportation availability as a result of COVID-19 impacts on logistics.

Please take all of these into consideration. Thank you for your continued support of our brand and your patience during these hard times.

Take care and stay safe.