In some instances, tracking may not always update right away. Rest assured that tracking information will be updated soon. If your tracking doesn't update after 7 business days of receiving the shipping confirmation email, please contact us, we will provide you with a live update.

If you are a US-based customer, you can also track your order on the USPS official website here

*Due to an increase in demand and backlog in the production and order processing, orders placed from Jan 18-Feb 20, will be shipped after February 28.

We are very sorry for the inconvenience.

If you have any questions or concerns about your order, please send an email to support@aquatropicswim.com, we will reply as soon as possible and we will solve the issue (if wish to get your get a refund, send us an email).