In some instances, tracking may not always update right away. Rest assured that tracking information will be updated soon.
Due to the current world situation (COVID-19), there will be delivery delays. Please take this into consideration. Thank you for your continued support of our brand.
TRACKING US ORDERS
US orders with a tracking number that ends with SG (example: LB135224365SG) can be tracked on the Cainiao official website here.
TRACKING GERMANY ORDERS
If you are a Germany based customer, you can only track your order on the DHL-Packet official website here.
TRACKING EUROPE ORDERS
If you are a Europe-based customer, you can track your order on the Cainiao official website here.
TRACKING CANADA ORDERS
If your are a Canada-based customer and your tracking number consists of only numbers (example:4006118437756117) you can track your order on the Cainiao official website here.
If you tried to track your order with all the different options above and your tracking is not working after 7 business days of receiving the shipping confirmation email, please contact us, we will provide you with a live update.
In some instances, your order might already be in your country, even if the tracking isn't showing that. The reason for this is that your order hasn't been scanned at arrival due to backlog in the airport's logistics caused by insufficient workforce and limited transportation availability as a result of COVID-19 impacts on logistics.
Please take all of these into consideration. Thank you for your continued support of our brand and your patience during these hard times.
Take care and stay safe.